excellent service... Thank you for your excellent service, and prompt responses on questions and issues! Your service level is excellent and the quality of he products is as well, and I will definitely be using your services again!
Thank you!
Carina Lamont, Stockholm | Not happy I am not happy with your service. On April 17. I was miss-leaded by your information to assume that the regular delivery time was 5 days, and I gave 20% extra $ to have my frame in 2 days. When I tracked the package, the expected delivery day was April 29. I missed my deadlines because of that. I expect to get my 33$ for \'speedy delivery\' back.
You may be loosing big orders from me. This was a test order. Also, the marked weight on the parcel was 2x more than reality (hence the larger amount for delivery then promised by your Web-page?) Very negative experience.
KEENART NOTE: please note rush order process is different than shipping method, you asked for free Ground shipping only, we are sorry you missed your deadline.
Jarmila K., Montreal | Beautiful frame. Only 1 problem ... I had assumed the frame would include the glass to cover the picture.
Inez K., | undamaged ;) I just wanted to let you know that I received the 2nd item today and it looks perfect and undamaged. :)
Steph, BURNABY |